Jan is a very knowledgeable, friendly, professional, and listened to our needs. Every step of the way she was available with the answers to questions, and even those that we didn’t think of. She is approachable, personable, honest, very experienced and explained every form and every part of the process clearly and thoroughly. Working with Jan made it as painless and straightforward as possible. We highly recommend her and the staff including Patty and Julie who are outstanding in their response and customer service.